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At Little Kickers Franchising Ltd, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

If you have any questions regarding this statement and our privacy practices, please contact us by email [email protected] or by post at Little Kickers Franchises Limited, Blewbury Ranch, Bessels Way, Blewbury, Oxon, OX11 9NH.

Who are we?

Little Kickers is a company registered in England, number 5153525. Our registered office address is c/o 80 Cheapside, London, EC2V 6EE. For the purposes of Data Protection Little Kickers is a data controller. Our ICO registration number is: ZA888876.

What personal data or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about our products or services, enquire about a job or franchise opportunity, or if you register to be sent an email news update.

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best information on our products and services.

We may use your information to:

  • To carry out our obligations arising from any contract or contract negotiations entered into by you or us as a customer or prospective customer.
  • Process an enquiry that you have made to us.
  • Process your order and process after sales service
  • To contact you to discuss franchise opportunities or products and services that we believe may be of interest to you.
  • To process a job application.
  • Send you communications that you have requested, for example our email newsletter.
  • Maintain a class register.

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the Little Kickers classes, our contractual requirements to deliver the agreed franchise to you, and our legal obligations, both as a Franchisor and responsible employer. If you would like to know more, please read below:

Details of our processing

1. Prospective Customers

Type of Data Held

  • Name and contact information
  • Information and documents relating to the services we are providing, including communications with you.

Length of Time Held

We will retain information about you for the duration of the enquiry, then a further 5 years.

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA (Canada) servers.

2. Customers

Type of Data Held

  • Parent Name and contact information
  • Name and Date of Birth of child
  • Information and documents relating to the services we are providing, including communications with you.
  • Billing and payment information (NB: we do not store Credit or Debit Card details).

Length of Time Held

We will retain information about you for the duration of our contractual relationship with you, then for an additional 4 years. We retain financial transaction records for 6 years, following the end of the current financial year.

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA (Canada) servers. Transaction details are stored in PayPal, CyberSource and World Pay servers, which may be outside the EEA.

3. Job Applicants

Type of Data Held

  • Name and contact information
  • CV and application form.
  • Interview notes (for those short-listed)

Length of Time Held

We will retain information about you for the duration of the recruitment campaign, then one year.

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA (Canada) servers.

4. Current and Former Employees

Type of Data Held

  • Name, date of birth, and contact information
  • National insurance number and Unique Tax Reference (UTR)
  • Information relating to your qualifications and experience
  • Information relating to performance reviews.

Length of Time Held

We will retain information about you for the duration of our contractual relationship with you, then for an additional 3 years.

How Data is Held

Data is stored on secure EEA-based servers.

5. Prospective Franchisees and Franchisees

Type of Data Held

  • Contact details
  • Date of Birth and Gender
  • Spousal information
  • Income, assets and net worth
  • Personality Test
  • Length of Time Held

Successful franchisees personal information is retained for the duration of the franchise agreement then a further 4 years. Unsuccessful franchisee applications are retained for a maximum of 12-months

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA (Canada) servers.

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

We may pass your information on to our third-party service providers, agents or subcontractors (e.g. NetGuides and Spark Growth) for the purposes of completing a task or providing services to you on our behalf. However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

Third party services providers who act as data processors on our behalf:

  • NetGuides provide IT system and website services to Little Kickers. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • SkyPrep provide Little Kickers with an online training platform for use by Franchisees. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • SalesForce provide IT administration system services to Little Kickers. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • PayPal provide payment processor and acquirer services to Little Kickers. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • WorldPay provide payment processor services to Little Kickers. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • Cybersource provide payment gateway services to Little Kickers. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • Groe Global provide franchise brokerage services to Little Kickers. They cannot use data we hold for their own purposes, you can read their privacy policy here.
  • Algoworks provide Salesforce support services to Little Kickers. They cannot use data we hold for their own purposes, you can read their privacy policy here.
  • Synergy is a fulfilment centre and provides merchandise services to Little Kickers. They cannot use the data we hold for their own purposes, you can read their privacy policy here.
  • Shopify provides e-commerce and affiliate marketing services to Little Kickers and Little Kickers Online Shop. They cannot use the data we hold for their own purposes, you can read their privacy policy here.

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transferring to the Canada or other countries outside of the EEA, for example PayPal, World Pay, Sky Prep and Spark Growth.

Your Choices & Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to Little Kickers by contacting us by email: [email protected] or phone 01235 859 250. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  • You can always feel free to update us on your details at any point by sending an email to [email protected]
  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email [email protected]

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (hyperlink https://ico.org.uk/).

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 29/01/2024.

Cookie Policy

This website https://www.littlekickersfranchising.co.uk/ (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you have selected your preferred Cookie options that are presented to you via Our Cookie prompt which appears as a popup banner and pressed the ‘Accept all cookies’ button.

Some Definitions

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

  • Cookie: means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
  • Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
  • Personal Data: means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 2018and EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
  • We/Us/Our: means Little Kickers, a limited company registered in England under company number 5153525, whose registered address is c/o Tenon, Springpark House, Basing View, Basingstoke, Hampshire, RG21 4HG.

How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you can opt-in receive third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies which are used on Our Site include Google AdWords and Facebook Pixel.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

Marketing (targeting) Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties to deliver, for example a series of advertisement products as real-time bidding.

Advertising (Third Party) Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on Our Site are not permanent and will expire as indicated in the table below. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

What Cookies Does Our Site Use?

The table below sets out the the first and third-party Cookies that may be placed on your computer or device when your access Our Site.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

Consent and Control

Before Cookies are placed on your computer or device, you will be shown a popup banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You have the right to deny consent to the placing of Cookies [unless those Cookies are strictly necessary]; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about how We use Cookies, please contact Us at [email protected], by telephone on 01235 859 250, or by post at Little Kickers Franchises Limited, Blewbury Ranch, Bessels Way, Blewbury, Oxon, OX11 9NH.

For more information about privacy, data protection and our terms and conditions, please visit the following:

https://www.littlekickers.co.uk/privacy.aspx;

https://www.littlekickers.co.uk/termsandconditions.aspx.

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